I've only been with them a few weeks, but so far they've exceeded expectations in every way.
I switched after they reached out to me on Twitter in response to an angry Tweet about yet another BlueHost outage. The prices seemed great and I liked everything I read, but I had some concerns about the migration process. Namely, how long it would take and if my site would go offline during the process.
SetraHost was super patient, answered all my questions, and didn't pressure me into anything. When I decided to make the move it was after 10 p.m. but they were able to migrate my site within an hour the same night! Not only that but they communicated with me via Twitter DM throughout the entire process to let me know what was going on.
It was seamless. My site never went down and hasn't since, fingers crossed. It's also faster than it was with BlueHost, and I'm paying half as much.
Two big thumbs up from this new customer.